Coffee Plunger
Plunger insert becomes brittle and breaks
Please contact our QA department on qa@playcorp.com.au with your mailing address details and we will arrange to have a replacement sent to you.
Is cookware able to be used in the oven? What about the glass lids?
Cookware can be used in the oven to a maximum 180◦C, this also applies to the glass lids as they are made from heat proof glass.
I purchased a double wall glass mug and the glass has shattered. This could be very dangerous as I could have swallowed the glass. Is this because the glass is not heat proof?
The glass is made of borosilicate heat proof glass. The glass however will shatter if a spoon or ice is dropped into the glass and hits the side wall with any impact.
I am looking for Arcosteel dinner bowls 13cm in the “area” can you help me?
We will contact Woolworths and obtain a list of stores in your area who have stock and we will email this to you. Please provide us your email address so we can forward the list to you.
I live in Australia and have the arcosteel pots. I washed the small lid the other day and is exploded into a million pieces shattering everything in its way. The only good thing is that the edges weren't sharp
: Hi Kim, Very sorry to hear about the incident with the glass lid. This is a very unusual occurance. To help us assist you could you please send us an image of your saucepans, the lid, and the back stamp on the bottom of the saucepan. Also please advise us where you purchased the saucepans. Thanks Arcosteel
Several months ago I purchased 30cm Stonehenge frypan which Iove however within a couple of weeks the handle became wonky and it wasn't in need of tightening the screw. I returned it to Woolies but they didn't have one to replace it with. There was and still is a not available temporarily sign where they should be. As I needed the frypan I took it back home. Are you able to advise when this product might be available again so that I can get a replacement. Kind regards Alexandra Bywater Kalgoorlie
Hi Alexandra, we are sorry to hear about the issues with your frypan. May we ask you take a photo of the product. Include the underside of the pan showing the backstamp (if there is one) and email it to our warranty department. Their email is qa@playcorp.com.au They are best suited to arrange a replacement for you. If you have any further questions, please don’t hesitate to contact us again. Kind Regards, Grant, Arcosteel Social Team
Hello, I bought a Arcosteel Supremo Frypan 30cm last year in Auckland, New Zealand. The handle and screw came off when i was cooking, and I am unable to put it back on as it is deformed. I didnt keep the receipt, with regards to the warranty what can I do right now? Cheers Karen
Hi Karen, you can contact our warranty department on qa@playcorp.com.au They are best equipped to look after your inquiry.
Hi, I am trying to find the Teapot for one, it has a cup and saucer. It was available at Woolworths for Mothers Day. Can you please help?
Hi Annelee, I have had a quick look on the Woolworths online store and only found the 500ml teapot here: https://www2.woolworthsonline.com.au/Shop/Search/Products?searchTerm=arcosteel&name=arcosteel-dinnerware-teapot-white&productId=727637
Hi, I bought one of your cook wear products in New Zealand about a month ago and the coating on it has started to come off...Is there anywhere in New Zealand i can contact about this? Angela
Hi Angela, We suggest you take it back to the place of purchase as the retailer should be able to replace it or refund you the purchase price. Thanks Arcosteel
Hi there, Just wondering how you suggest looking after your woks? I've had two and both times the coating has come off and gone into the food. Never have i had this problem before so i am just wondering how you suggest looking after the wok and making sure that the coating doesn't come off again Angela
Hi Angela, our apologies for the delayed response. Have you seasoned your wok? This usually helps protect it.
Here’s a short clip from Masterchef’s Poh, on how to do it http://m.youtube.com/watch?v=_SesaUVFZ-M
Here’s a short clip from Masterchef’s Poh, on how to do it http://m.youtube.com/watch?v=_SesaUVFZ-M
I purchased 6 double walled coffee glasses about 6 months ago. Last week one of these glasses split. The interior wall literally split from the exterior wall. I was lucky not to be cut, or if it had been full of coffee - scalded. There was no damage to the glass before this happened and it split around the rim of the glass. This was incredibly dangerous.
This is a very unusual occurrence and appears to be an isolated incident. In all the double walled mugs that have been sold through Woolworths, we have not heard of once instance where an exterior wall has split away from the interior.We would like to send you a set of replacement glasses to compensate for the inconvenience caused by this incident. Please let us know the best address to send these to.
Non Stick
My frypan seems to have lost its non stick properties
Have you tried seasoning your pan? We suggest that all non stick surfaces are seasoned by using a light coating of cooking oil on a paper towel. Spray oils are not recommended as they can damage the non stick surface.